Hope you're all keeping safe, we'll be using this page to keep you up to speed with how we're tackling the current Corona Virus situation.
We are still OPEN as usual ONLINE:
CLICK AND COLLECT
If you're local and you're able to incorporate collecting your parcel with your daily exercise or another essential journey then you're welcome to come and collect from the shop. We'll be in the shop on TUESDAY and FRIDAY (except 8th May) from 10am-1pm. Please ensure that your order is placed by the day before (i.e. Monday and Thursday), so we have time to prepare it for you. We will be observing social distancing, so if you knock on the door once you arrive, we'll have your parcel ready for you in the doorway.
Please note orders are taking a little longer than usual to come out to you, usually orders are processed on a Tuesday and Friday, they tend to go in to Royal Mail the next day due to their reduced opening hours, and we do know in some areas the postal system is taking a little longer than usual, so 2nd class (which is generally how all ’standard delivery’ items are sent) is taking up to 5-7 working days.
WEDNESDAY 25th MARCH
Following on from the latest developments our Castle Street Shop will now be closed for the foreseeable future.
HOWEVER we are OPEN as usual ONLINE.
We've spent time ensuring we can do this safely. We can both travel to the shop without coming in to contact anyone. We will each go in to the shop, separately, once a week to process your orders - which can then be dropped at the post office, without needing any interaction at the post office. Ensuring everyone is kept as safe as possible.
We're here at the end of email or message for any advice. You can send us your phone number and we can give you a call once you're in the shop.
So please, continue to pick our brains and shop online.
Obviously our primary concern is the health and safety of our staff and customers and we'll continue to monitor the situation.
SHOP - at the moment the shop is remaining open, with REDUCED OPENING HOURS - we'll be open 10am-2pm Tuesday-Saturday, but feel free to call (01455 698034) in advance to check we have what you need. If you'd like to arrange to come in outside of these hours then again please give us a call. We've added free postage as an option on all orders from our online shop, so we can deliver items straight to your door or select the click and collect option you can collect from the shop, or pull up outside and pop your order out to you in your car. Find all our postage details here.
WORKSHOPS - we've now postponed all workshop until the end of April - if you're due to attend a workshop but haven't heard from us then please email us or call Becky on 07799 402145.
ACTIONS - we've stepped up our cleaning and have a good supply of soap, hand gel, cleaning wipes and sprays and we're regularly cleaning down door handles, card machines the counters and equipment.
Your support during these challenging times is what will ensure that we're here on the other side and we really do appreciate it...each order or sale, no matter the size really means the world.